Shipping policy

Last updated: 23 October 2026

1. Shipping Destinations

Eyer Performance currently offers shipping to supported destinations within the European Union.

Available shipping destinations are displayed during checkout.

We reserve the right to update our shipping coverage as our distribution network develops.

2. Shipping Costs

We offer free standard shipping on orders delivered to supported European Union destinations.

There is no minimum order value required to qualify for free standard shipping.

Any additional charges for optional delivery services, where available, will be clearly displayed before payment.

3. Order Processing Time

Orders are normally processed within 3 business days after being placed, subject to product availability and supplier confirmation.

Business days exclude Saturdays, Sundays and public holidays applicable to the fulfillment location.

During this period, we verify product availability, coordinate with our suppliers and prepare the order for dispatch.

Please note that processing time is separate from shipping transit time.

4. Estimated Delivery Times

Estimated shipping transit time within the European Union is 5–8 business days after dispatch.

The total estimated delivery timeframe is approximately 7–11 business days from order confirmation.

Delivery times are estimates and may vary depending on the destination, product availability, carrier and supplier arrangements. Customers will be informed of significant delays.

5. Multiple Shipments

Orders containing multiple products may be dispatched separately.

This may happen when products are supplied by different distribution partners or shipped from different fulfillment locations.

Customers will not be charged additional standard shipping fees because an order is split into multiple shipments.

6. Order Confirmation and Tracking

After placing an order, customers will receive an order acknowledgement by email.

Orders are reviewed and processed manually by Eyer Performance.

Once products are dispatched, customers will receive a shipping confirmation and tracking information where available.

Some shipping carriers or suppliers may not provide real-time tracking.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible at eyer.performance@gmail.com.

We will make reasonable efforts to update delivery details before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.

Any additional costs resulting from incorrect delivery information will be assessed in accordance with applicable law.

8. Delayed or Missing Deliveries

If your order has not arrived within the communicated delivery timeframe, please contact us.

We will investigate the shipment with the relevant carrier or supplier and provide an update.

Where goods are not delivered within the agreed or legally applicable period, customers retain their statutory rights, including the right to terminate the contract and obtain reimbursement where the relevant legal conditions are met.

9. Damaged Shipments

If your package arrives visibly damaged, we recommend documenting the condition of the packaging and contacting us promptly.

Please include your order number and photographs where possible.

Failure to report visible damage immediately does not remove your statutory consumer rights.

We will assist in resolving the issue in accordance with applicable consumer protection legislation.

10. Customs, Taxes and Import Charges

Product prices and applicable taxes or charges are presented during checkout in accordance with the tax treatment of the order.

Although our current shipping destinations are within the European Union, certain products may be dispatched from locations outside the EU.

Where customs clearance, import VAT or other import-related charges may apply, we will inform customers of the relevant arrangements and any additional amounts payable before the order is placed, as required by applicable law.

Customers will not be asked to pay undisclosed mandatory import charges that should have been included or disclosed before purchase.